You tap the visit button and the page stalls on a blank screen or bounces you back to the start, and that usually means your browser is holding an old copy of the page or has lost your session. The same symptom often traces back to unfinished identity checks or a saved login that no longer matches your account.
Identity checks stuck or documents turned down
The upload screen keeps spinning, or a document comes back marked as rejected with no clear reason.
- Photos are blurry, cropped or taken at an angle, so the text cannot be read.
- The name on the document differs from the name on the account.
- The document has expired or the address page is missing.
- Edges or corners were cut off when the picture was taken.
- A file format the uploader does not accept was used.
- Lay the document flat on a plain surface in bright, even light.
- Capture the whole page, including all four corners, with the phone camera held steady.
- Use the details spelled exactly as they appear on the document and on the account.
- Send one clear copy of each requested page instead of several partial shots.
- Wait for the review to finish before uploading again, since a second upload can reset the queue.
- If a rejection notice appears, replace only the document named in it rather than all of them.
Contact support when a document keeps being rejected without a stated reason or the upload fails on every device you try.
Login blocked or account locked after wrong passwords
The login form reports an error, or the account locks and stops accepting the password you know is right.
- Several wrong password entries in a row triggered the lock for safety.
- The password was changed elsewhere and the old one is still saved in the browser.
- Autofill is inserting an outdated username or email address.
- The account is still waiting for identity checks to clear.
- Extra characters were added by copying the password with a trailing space.
- Stop entering passwords for a while, because more attempts keep the lock in place.
- Type the password by hand into a fresh tab instead of using a saved one.
- Clear the browser cache and stored passwords for the site, then reload the page.
- Turn off autofill for the login form so it cannot insert old details.
- Complete any outstanding identity step, since a pending check can hold the account closed.
- Use the password reset route if it is offered, and set a password you have not used before.
- Try the phone browser on a different network to rule out a local connection issue.
Players who signed up through visit site can usually reach account help from the same login screen that shows the lock notice. Contact support when the reset route does not arrive or the lock notice remains after a full day.
Games and pages failing to load on a phone
The page opens but games sit on a loading wheel, or the layout breaks and buttons stop responding.
- The mobile connection is weak or switching between Wi-Fi and data.
- The phone browser is out of date or has cached an old version of the page.
- Too many open tabs are using up memory.
- A content blocker or private browsing mode is stopping scripts.
- The game is simply slow to start on a busy connection.
- Reload the page once on a stable Wi-Fi network before changing anything else.
- Close other tabs and background apps to free memory on the phone.
- Update the phone browser to its latest version.
- Clear the cache and cookies for the site, then sign in again.
- Disable content blockers or leave private mode, which can block the game scripts.
- Switch to a desktop browser for one session to see whether the problem follows the phone.
Contact support when a single game fails while others open, or when the page will not load on any browser.
Before anything else, finish identity checks and clear the browser cache on the phone you use, which removes the cause behind most stalled visits, failed logins and games that will not start.